Terms of Service

To use the Service, you must create an Orderain account. You can sign up directly with an email and password, or with a connected Google account.

When you register, you agree to:

• Provide accurate, current, and complete information.

• Keep your account credentials confidential and not share them with anyone outside your organization.

• Be at least 13 years old (16 in some EEA jurisdictions). The Service is not directed to children.

• If you sign up on behalf of a company, confirm that you are authorized to bind that company to these Terms.

• Promptly update your account if your information changes.

You are responsible for all activity that occurs under your account, including any actions taken by employees, contractors, or anyone you grant access to. Notify us immediately at hello@orderain.com if you suspect unauthorized use of your account.

Orderain provides a hosted ecommerce platform that includes:

• A no-code storefront builder powered by our AI agent, Buddy.

• An admin dashboard for managing products, orders, inventory, customers, shipping, and store configuration.

• A headless commerce API for developers who want to build custom frontends.

• A Model Context Protocol (MCP) server for managing stores through AI clients like Claude and Cursor.

• Native iOS and Android applications.

• Integrations with third-party payment processors, shipping carriers, and marketing tools.

We continuously improve the Service. New features may be added and existing features may be modified or discontinued. We will give reasonable notice before removing or materially changing features that affect how you operate your store.

Orderain offers a free tier and paid subscription plans. Plan features and limits are described at orderain.com/pricing. By subscribing to a paid plan, you agree to the pricing in effect at the time of subscription.

Payment

Subscription payments are processed by Stripe under their own terms. We do not store full credit card or bank details on Orderain systems. You authorize Stripe to charge the payment method on file for your subscription on a recurring basis, on the renewal date, until you cancel.

Renewals and cancellation

Subscriptions renew automatically at the end of each billing period. You can cancel at any time from your account settings. When you cancel, your plan remains active until the end of the current billing period and is not renewed afterward.

Refunds

Subscription fees are generally non-refundable except where required by law or as set out in our Refund Policy at orderain.com/refund-policy. We may issue refunds at our discretion in cases of platform error or extended downtime.

Plan changes

We may change subscription pricing or plan features. Material price changes will be communicated to you at least 30 days in advance and will take effect at your next renewal. You can cancel before the price change takes effect.

Platform fees

Orderain charges 0% platform fees on sales processed through your store. You only pay your subscription plan and the fees charged by your chosen payment processor (Stripe, PayPal, Safepay, RazorPay, PayFast, and other regional gateways).

Subject to your compliance with these Terms and timely payment of any applicable fees, Orderain grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your own business purposes during the term of your subscription.

This license does not give you any rights to the Orderain software itself, our trademarks, or our underlying infrastructure. You may not:

• Reverse engineer, decompile, or attempt to extract the source code of the Service.

• Resell or sublicense the Service or expose it as a hosted offering to third parties without a written commercial agreement with us.

• Use the Service to build a competing product.

• Circumvent or attempt to circumvent any rate limits, security controls, or access restrictions.

• Use the Service in ways that exceed your plan limits or that we identify as abusive.

Open-source components used inside the Service remain governed by their respective licenses. We comply with those licenses and make notices available where required.

You retain all rights to the content you upload, create, or generate using the Service, including:

• Your brand assets, logos, and product imagery.

• Product descriptions, copy, blog posts, and other text content.

• Customer and order data captured through your store.

• AI-generated content created with Buddy on your behalf.

You grant Orderain a limited, worldwide, royalty-free license to host, store, process, transmit, display, and back up your content solely to operate the Service for you. This license ends when you delete the content or close your account, except where retention is required to comply with legal obligations or to provide service to other users (for example, Shoppers who placed orders).

You are responsible for your store

As a Vendor, you are responsible for:

• The accuracy of your product listings, prices, and shipping information.

• Fulfilling orders placed through your store and providing customer service to your Shoppers.

• Complying with all laws applicable to your business, including consumer protection, tax, customs, and product safety laws.

• Having your own privacy policy and cookie consent on your store and honoring data requests from your Shoppers.

• The legality of the products you sell. You may not use Orderain to sell anything prohibited under applicable law or our Acceptable Use Policy.

You may not use the Service to:

• Sell or distribute illegal goods or services, weapons, controlled substances, counterfeit products, or stolen goods.

• Engage in fraud, money laundering, phishing, or other deceptive practices.

• Distribute malware, viruses, or any code intended to disrupt or damage systems.

• Send spam, unsolicited commercial messages, or content that violates anti-spam laws.

• Infringe on the intellectual property rights of others.

• Harass, threaten, or harm any person or group.

• Publish content that is sexually explicit involving minors, that promotes terrorism, or that incites violence.

• Use the Service to circumvent payment processors or to launder transaction volume.

• Probe, scan, or test the vulnerability of our systems without our written permission, or breach our security or authentication measures.

We reserve the right to investigate suspected violations and to suspend or terminate accounts that violate this section. In serious cases (illegal content, security threats, fraud), we may suspend immediately and without notice.

The Service includes AI-powered features, most notably Buddy, our AI agent. Buddy generates store designs, products, copy, images, and other outputs from your prompts and your store data.

When using AI features, you understand that:

• AI outputs are generated programmatically and may contain inaccuracies. You are responsible for reviewing AI-generated content before publishing or relying on it.

• You retain ownership of the AI-generated outputs created for your store, subject to any third-party rights or limitations that apply to the underlying inputs you provided.

• You are responsible for ensuring AI-generated content (text, images, descriptions) does not violate any third-party rights or applicable laws.

• We may use anonymized, aggregated patterns from AI usage to improve the Service. We do not use your private store data to train third-party general-purpose AI models.

The Service integrates with third-party services that you can enable at your discretion. These include payment processors (Stripe, PayPal, Safepay, RazorPay, PayFast, and others), shipping carriers, email marketing tools, analytics tools, and AI clients (Claude, Cursor, ChatGPT, and other MCP-compatible clients).

Third-party services are governed by their own terms and privacy policies. We are not responsible for the actions, content, or practices of third-party services, but we provide integrations to make them easier to use.

We maintain rolling, encrypted backups of platform data for disaster recovery and operational resilience. Backups are retained on a rolling basis and age out automatically.

We aim for high availability but do not guarantee uninterrupted access. The Service is provided on an "as is" and "as available" basis. We may schedule maintenance windows, deploy updates, or temporarily suspend access for security or operational reasons. We provide advance notice for planned maintenance where reasonably possible.

You are responsible for keeping your own off-platform copies of any data that is critical to your business. While we work hard to protect your data, you should not rely on Orderain as your sole copy of irreplaceable content.

You may terminate

You may cancel your subscription at any time from your account settings. You may delete your account through the Service following the deletion flow (web or mobile), which includes an email confirmation code. Once confirmed, your personal data is removed from active systems within 30 days, except where retention is required by law (for example, financial records).

We may terminate or suspend

We may suspend or terminate your account if:

• You materially breach these Terms or our Acceptable Use Policy.

• Your account is more than 14 days overdue on a paid plan.

• We are required to do so by law or by order of a competent authority.

• Your activity creates a security or fraud risk to the Service or other users.

• You use the Service in a way that exposes Orderain to legal or financial risk.

For non-urgent terminations, we will provide reasonable notice and an opportunity to remedy the issue before suspending or closing your account. For urgent cases (illegal activity, security threats, severe abuse), we may act immediately.

On termination, your access to the Service ends. We will retain data only as required by applicable law and our retention schedule (see our Privacy Policy). Vendors are encouraged to export any data they wish to keep before termination takes effect.

The Service, including all software, designs, text, images, logos, trademarks, and other materials provided by Orderain, is owned by Orderain LLC and protected by intellectual property laws. Nothing in these Terms transfers ownership of any Orderain intellectual property to you.

The "Orderain" and "Buddy" names and logos are trademarks of Orderain LLC. You may not use them without our written permission, except to identify Orderain as the platform powering your store.

DMCA / copyright complaints

If you believe content on an Orderain-powered store infringes your copyright, send a written notice including the standard DMCA elements (identification of the work, identification of the infringing material, your contact information, a good-faith statement, and a statement under penalty of perjury) to hello@orderain.com. We will review and respond appropriately.

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise. To the maximum extent permitted by law, Orderain disclaims all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

• That the Service will be uninterrupted, secure, or error-free.

• That AI-generated content (Buddy outputs, generated images, generated copy) will be accurate, complete, or fit for your specific purpose.

• That data on the Service will be free from loss, corruption, or unauthorized access.

No advice or information obtained from us creates any warranty not expressly stated in these Terms.

To the maximum extent permitted by law, Orderain and its officers, directors, employees, and agents will not be liable for:

• Indirect, incidental, special, consequential, exemplary, or punitive damages.

• Lost profits, lost revenue, lost data, or business interruption.

• Damages arising from third-party services, integrations, or content you connect to the Service.

• Damages arising from your or your Shoppers' use of, or inability to use, the Service.

In no event will our aggregate liability arising out of or related to these Terms or the Service exceed the greater of (a) the total amount you paid Orderain for the Service in the 12 months preceding the event giving rise to the claim, or (b) one hundred United States dollars ($100).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain types of damages. The exclusions and limitations in this section apply to the maximum extent permitted in your jurisdiction.

You agree to defend, indemnify, and hold harmless Orderain LLC and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Service or your store.

• Your content or the content on your store.

• Your violation of these Terms, applicable law, or any third-party rights.

• Disputes between you and your Shoppers.

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you in-app or by email. Continued use of the Service after changes take effect means you accept the updated Terms.

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws principles. Any dispute arising out of or related to these Terms or the Service will be resolved in the state or federal courts located in Wyoming, and you consent to the personal jurisdiction of those courts.

If you are a consumer based in the European Economic Area, United Kingdom, or another jurisdiction that grants you the right to bring proceedings in your local courts under applicable mandatory law, nothing in this section limits that right.

These Terms, together with our Privacy Policy and Refund Policy, are the entire agreement between you and Orderain regarding the Service and supersede any prior agreements.

If any provision of these Terms is held to be unenforceable, the remaining provisions remain in effect. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to an affiliate, in connection with a merger or acquisition, or to a successor in interest, without restriction.

Questions about these Terms? Email hello@orderain.com.

Orderain LLC

30 N Gould St # 43445, Sheridan, WY 82801, United States